Customer Centric Mindset

Deepen your skills and knowledge to transition your organisation, business or team towards a more focused customer-centric mindset and place your customer experience at the center of everything you do.

At a glance

Give your professional development and resume a boost by completing the Customer Centric Mindset course that will explore customer experience models and build knowledge into a customer centricity framework.

Course outcome

An Ab² Certificate of Completion.

Who should enrol in this course

The Customer Centric Mindset course is ideal for anyone in a customer experience or customer service role, though it is open to anyone who wants to confidently create positive customer experiences through every stage of the customer lifecycle.

Course fee

$400.

Course Description

The following topics will be covered in the Customer Centric Mindset course:

Enhance your knowledge and skills to take customer experience to the next level

What is a customer centric mindset?

Knowing your customer

Insights from customer centric business

Creating a customer centricity framework

Bringing your team on the journey

Important Information

Ways to study

The Customer Centric Mindset course is a self-paced module, delivered digitally through our Ab² student portal.

Duration

This course will take approximately 2 hours to complete.

Course start date

Any time after enrolment.

Entry requirements

None.

Learning outcomes

Identify opportunities to be customer focused
Make business recommendations based on business and customer mindset
Make an impact on your business’ customer experience

Fee details

Standard course fee is $400.

How to enrol

For more information or to enrol in this course, click here.