Customer Centric Mindset
Develop the tools to put your customers at the centre of all you do with training on how to build positive experiences and increase brand loyalty.
Course Information
Putting your customer at the centre of every business decision will completely transform their interaction with you. Get insight into every step of the customer journey and tailor the experience in order to create memorable touchpoints and lasting relationships.
- Transition your organization, business, or team towards a more customer-focused mindset
- Tailor positive customer experiences and increase loyalty
- Attract new business by delivering at the highest level possible
Who should enrol?
- Entrepreneurs
- Marketers
- Business owners looking for a new edge
Details
Price: $440 or $42.00/week over 12 weeks
Course Duration
Approximately 2 hours
Access Time
24 months from enrolment
We’re ready when you are
Start any time with flexible learning hours and fully remote modules
Ab² students enjoy:
- Deep industry connections to future-proof your career
- Course development and teaching by real-world industry leaders, not academics
- Unrivalled student support by specialists who only serve the accounting industry
- Free student membership with accounting and bookkeeping industry bodies
- 100% flexible – Study online, anytime, anywhere, on any device
Course Modules
Our course has been custom-built by industry experts with decades of real-world, practical experience and knowledge. This will give you top-notch skills and understanding, making you job-ready the moment you graduate.
Learning how to create a strategy and a business culture that focuses on creating the best experience for customers can completely transform a firm by helping to develop brand loyalty and driving profitability.
The inspirational Customer Centric Mindset short course provides insight into every step of the customer journey and how you can tailor the experience to create memorable touchpoints and lasting relationships.
- What is a Customer-Centric Mindset?
- Know Your Customer
- Make Your Brand Known
- Activity #1: Make Your Brand Known
- Insights From Customer-Centric Businesses
- Activity #2: Your Self-Assessment
- Your Five-Point Framework
- Top-Down, All Around
- Activity #3: Team Check
- Be the Customer
- Activity #4: Your Ideal Experience
- Create a Delightful Customer Experience
- Activity #5: Plot Positively Memorable Moments
- Measure the Right Metrics
- Activity #6: Your Metrics
- Fortify with Feedback
- Activity #7: Move Forward with Feedback
- Bringing Your Team on the Journey
Ready to take the course?
Have questions?
We'd love to get in touch
Complete the form below if you want to schedule a consultation or if you have any questions about the course. Our student experience team is here to help.
